Who can I contact in regards to my order and general inquires?
Please email firstname.lastname@example.org with any questions. Our online customer service hours are open Monday - Friday (9:00 am to 5:00 pm PST)
How much does shipping cost?
Auto-calculated rates for international orders
FREE DOMESTIC SHIPPING
Why haven't I received a tracking confirmation email yet?
Please allow 2-4 business days for us to process the order and shipment - after the fourth day you should receive a tracking email, in addition please allow approximately 1-5 days for delivery. (excludes pre-order items)
When are you guys re-stocking on a particular item?
We recommend signing up for TRINIDAD 3 Newsletter - all updates in regards to new releases and re-stock will be sent to our subscribed members. If you need additional information please send an email to T3@trinidad3.com
What is the address for returns?
You may ship your return to the following address within 14 days of receiving the product:
TRINIDAD 3 Returns Department
6351 Regent St. 3rd floor
Huntington Beach, CA 90255
Note that the 14 day limit does not apply to the time the package spends in transit. Please email email@example.com to process your returns.
Can I get a refund or make an exchange?
All sales are final, however we do allow for returns. Returns will be honored up to 14 days from when the product was received. Upon return, Trinidad3 will only accept an exchange or store-credit (the returned product must be unworn, unwashed, and in the same condition we sent them). Store-credit will be issued in the amount paid excluding shipping costs - and refunds will not be accepted. If 14 days have gone by, unfortunately we cannot offer you an exchange or store-credit. We recommend you carefully review your order prior to finalizing your purchase.
Wholesale / Stockists
For any wholesale/stockists inquiries please send an email to T3@trinidad3.com